Frequently Asked Questions
Everything you need to know about our timepieces and services
What is the standard shipping time for my order?
We offer worldwide shipping via express courier. Orders are typically processed within 24-48 hours, and delivery usually takes 3 to 5 business days depending on your location.
Does my echo/neutra watch come with a warranty?
Yes, every echo/neutra timepiece is covered by a 24-month international warranty from the date of purchase, covering any manufacturing defects.
What is your return policy?
We accept returns within 14 days of delivery. The watch must be in its original, unworn condition with all protective films and packaging intact to qualify for a full refund.
Are your watches water-resistant?
Our watches feature different water resistance ratings depending on the model, ranging from 100m to 500m. Please check the specific technical specifications on the product page for details.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options including Apple Pay and Google Pay.
Where are echo/neutra watches manufactured?
Our watches are designed in Italy and powered by high-quality Swiss-made movements, ensuring the perfect blend of Italian soul and Swiss precision.